Whatever your needs, our world-class team can help complete your solution so that you get the most from your business systems.
Technologies International, Inc. is in the business of providing software and services to simplify your success and help your business grow.
The product and the related services go hand in hand to ensure that we provide the complete solution to your ERP challenges.

 

Customer Service

Technologies International’s primary goal is to continually improve customer service and, as such, our Customer Relations Department serves as the voice of the Customer.

Our Customer Relations representatives are chosen for their positive personalities, efficiency, empathy, intelligence and tenacity, and undergo continuous and rigorous customer service training.

Technologies International’s customer relations representatives develop a relationship with each customer so that each client is assured of a friendly, impartial contact person on whom they can rely.

Education

At Technologies International, we understand that people learn differently, and we have adopted a variety of mediums to convey our message.

Education begins with our staff. They have been through a comprehensive program that has been established in order to ensure they have the skills required in order to sell, implement, support and train our customers.

Our software partner SYSPRO also provides a virtual university which focuses on self-help. Within this virtual university both the T-I team and our end-users have access to a full range of educational sources including manuals and tutorials, classroom training, on-site training and e-learning. We also encourage users to participate in our on-line forums, user-groups and attendance at various events hosted worldwide.

Implementation

We offer an implementation methodology developed by our software partners SYSPRO that has standardized best practices from around the world and enables businesses to quickly reap the benefits of the powerful SYSPRO solution and achieve renewed operational effectiveness.

IDEAL is a scalable, structured and phased approach consisting of pre-defined inputs, activities and outputs which deliver a solution that meets your objectives.

The methodology is designed to deliver a project that:

• Delivers the right solution that best meets your requirements
• Uses our experience and knowledge of best practices to your benefit
• Provides visibility into and accountability of our activities and services
• Uses your resources effectively
• Empowers you and your employees to know and leverage the solution for your business
• Scales to meet the complexity or simplicity of your implementation needs and your company’s capabilities.

Professional Services

Whether your business need is as simple as modifying a user interface or as complicated as developing a custom program, an entire module develop or a link to a 3rd-party product, our professional services team can help .

Through the use of SYSPRO e.net solutions and SYSPRO business objects based on Microsoft .NET technology, development time and maintenance costs are dramatically reduced while adherence to all security and business rules are maintained.

These solutions encourage integration with third party products (that may be best-of-breed) or homegrown products, and facilitate collaboration with your trading partners – the essential links in your supply chain.